Support Technician

Do you have high technical expertise and flourish as the key point of contact for customers?
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Join our small, fast paced team that provides best in class software solutions for the smart office!

As part of our Portland team we’re looking for a tech-savvy and customer-oriented Support Technician who thrives in the varied environment of a scaling company.

About Meetio

Meetio, founded in Sweden, is fully committed to improving the workplace and meeting culture for our customers. Meetio develops software that bridge the gap between the digital calendar and physical workspace to better utilize meeting rooms and increase personal productivity. We are a tightly knit team, steering a self-funded and profitable growing company.

Meetio launched its first US office in 2018 in Portland, OR, and we’re continuously expanding our team. Meetio has customers in all areas of the world and our solutions can be found in all organizations, from cutting-edge tech companies in Silicon Valley to Dutch Universities and Asian National Banks.

Your role in the team

Our customers mean everything to us. Our goal is to deliver technical/non-technical support with outstanding customer service, satisfaction and timeliness. You will take an overall responsibility of ensuring the highest levels of customer focused support to our existing and potential customers from day one. You will be a key point of contact for customers and provide both pre and after-sales advice. On a regularly basis you will liaise with other members of the Portland sales team and our Swedish tech-team.

Main responsibilities

  • Be the primary source of technical info in the Portland team
  • Provide both pre and after-sales support in technical inquiries towards Meetio sales staff, customer and partners
  • Lead remote onboarding and helping customers integrate with calendar systems and their existing IT infrastructure
  • Troubleshoot or escalate incoming issues as appropriate, according to Meetio standards and liasing with our Swedish dev team to squash bugs
  • Ensuring clear and effective communication throughout the cycle of support in accordance with Meetio's SLA
  • Handle RMAs

What to expect

You can expect a fast-paced work environment where idea to implementation is only limited by one’s own ingenuity. As the single point of contact for technical info in Portland you’ll get a role of great variation and we need you to be willing to roll up your sleeves and dig into a little bit of everything.

We also expect from you that you enjoy and are able to work independently and have a high sense of responsibility over your work. In return, you’ll get great autonomy, influence and the opportunity to create your dream role within Meetio.

Qualifications

You have at least a couple of years of working experience in a similar role and a relevant education. If you have worked in a distributed team before we see that as a bonus. Besides that, our main focus is finding a great team player who’s motivated, curious and willing to learn. However, a preferred skillset would include at least some of the following:

Soft skills

  • Systematic, well-organized and with high attention to details
  • Analytical and problem-solving skills
  • Ability to keep deadlines and prioritizing multiple tasks simultaneously
  • Organizational skills and teamworking ability
  • Ability to build relationships quickly and effectively
  • Great communication skills both in speech and writing
  • Independence and self-reliance
  • Sound judgement and good business sense

Technical skills

  • Microsoft Exchange
  • Microsoft O365
  • G Suite
  • Excellent in customer service
  • Network and IT systems knowledge

Language skills:

  • Excellent communication skills in English (speech and writing)
  • Spanish language is a plus

Career prospects

Initially you're expected to gain experience in your field, develop product knowledge and build your reputation as a Support Technician. Once established as a Support Technician you will have the option of position yourself as a technical sales expert and step by step grow into a more sales-oriented role.

Perks & benefits

  • Competitive salary
  • Bonus opportunity
  • Retirement plan with match 
  • Insurance (health, dental and vision)
  • A generous PTO structure
  • Attractive location in Portland city center 
  • Computer and phone with free calls/sms/data
  • Yearly bonus trip opportunity

Sounds pretty good, right? Hit 'apply now' to submit your application with a description of why you’d be the perfect new team member for our Portland office and include your CV.

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application
  • Final candidate must successfully complete a pre-employment background check.

Or, know someone who would be a perfect fit? Let them know!

Portland

700 SW 5th Ave
97204 Portland Directions hello@meetio.com +1 (971) 205-6170

Including, respectful and fun

  • We're a small company and everyone's opinion matters to us. 
  • You have a great chance to make an impact on both your own work and the company as a whole.
  • We don't take ourselves too seriously and enjoy having fun

 

Already working at Meetio?

Let’s recruit together and find your next colleague.

email
@meetio.com
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